Privacy Policy

At SmartPay London, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect the following types of information:

  • Vehicle registration numbers
  • Contact information (name, email address, phone number)
  • Payment information
  • Travel dates and times within ULEZ or Congestion Charge zones
  • IP addresses and browser information

2. How We Use Your Information

We use your information for the following purposes:

  • Processing ULEZ and Congestion Charge payments
  • Communicating with you about your transactions
  • Improving our services
  • Complying with legal obligations
  • Preventing fraud and maintaining security

3. Data Storage and Security

We implement appropriate security measures to protect your personal information:

  • Encryption of sensitive data
  • Secure servers located in the UK/EU
  • Regular security assessments
  • Limited staff access to personal information

4. Data Sharing

We may share your information with:

  • Payment processors to complete transactions
  • Transport for London (TfL) to process ULEZ and Congestion Charge payments
  • Law enforcement when legally required

We do not sell your personal information to third parties.

5. Your Rights

Under data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request transfer of your information

6. Cookies

We use cookies to:

  • Maintain your session while using our service
  • Remember your preferences
  • Analyze website traffic and usage
  • Improve our service

7. Data Retention

We retain your personal information for:

  • As long as necessary to provide our services
  • To comply with legal obligations
  • To resolve disputes
  • To enforce our agreements

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

9. Contact Information

For any questions about this Privacy Policy, please contact us through our website.

Last updated: March 2025